International

  1. WHERE WE SHIP
    • We ship worldwide via DHL.
       
  2. ETA
    • All international shipments will be received in 2 - 5 business days from the date it is shipped, not to be confused with your order date. It typically takes two days to process your order and this does not include weekends or holidays. To get a more accurate delivery date, enter your tracking number via DHL.com (link). Shipping rates are based on the weight or size of your parcel, whichever is higher.
       
  3. ORDER TRACKING
    • You can track the status of your order 24 hours after it has been shipped via DHL.com. Your tracking can be found on your order details when you log in to your SHOPKATRE.com account. Please note that KATRE will not be responsible for delivery delays due to unforeseen circumstances beyond our control, such as severe weather, natural disasters or strikes.
       
  4. TAXES AND DUTIES
    • A separate tax may be charged to you on top of your total billed price at SHOPKATRE.com. But as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we recommend that you call your local customs agent to inquire.