Because of our limited inventory, we do not issue refunds but if for any reason you would like to exchange an item for a different size, color or style or for store credit kindly contact us within 3 days from receipt of goods. Email us at firstname.lastname@example.org with the subject EXCHANGE. As soon as we receive your email we will get in touch with you within 24 hours to explain how the exchange process will be. We regret to inform you that monogrammed and/or sale items are not allowed for exchange.
It is free to exchange items for a different color but a different style may mean a different price and this process will exclude shipping costs (with the exception of faulty items) which cover the cost of our collection service. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately. We regret to inform you that sale items may not be returned or exchanged.
If you have received an item as a gift, you may exchange it for a store credit at SHOPKATRE.com. The amount is automatically deducted from your next purchase and will be valid for one week. Please be aware that you may need to pay any cost difference such as additional shipping.
The exchange process can take up to 5 working days.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Items should be returned within 3 days of receipt.
Items should be returned in their original packaging to ensure they are adequately protected in transit.
Returns outside these time frames may be accepted at the discretion of SHOPKATRE.com.
Items being exchanged is your responsibility until it reaches us. It should be returned new, unused, and all original paper works present. Items that are damaged or soiled may not be accepted and may be sent back to the customer.
Where provided, detachable straps, pouches, bag tags, price tags and any packaging like cards should be included with your return. Otherwise, it will not be accepted.
SHOPKATRE.com will check for perfume smell, detergent, stains, dirt and the like to determine whether the item you want exchanged can be accepted.
Unidentified exchanges may be returned to the sender.
Your KATRE item has limited warranty and can be sent back for repairs. Simple repairs (hardware change, stitching) are free of charge but for wear and tear we can assess the repair and provide a quote for any work required. A valid proof of purchase will be required to proceed.
In some cases we may ask you to email images of the item and state the repair required so that we can consult with our repair team and let you know how best to proceed.
Please be aware that repairs can take 1 to 8 weeks to complete, but we will always aim to have them back to you as soon as possible.