All orders must be placed thru this website for proper documentation. Orders placed via email, Viber, SMS and the like will not be entertained unless otherwise instructed by an official KATRE representative. Proof of payments for Bank Transfers/Deposits must be emailed to firstname.lastname@example.org stating your name and order number. Orders made with Bank Transfer options will be reserved for 48 hours. Unpaid orders will be automatically deleted in our system. For your security, please be aware that first time orders can only be shipped to the customer's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order and for your own protection, please ensure that you have received the transaction receipt via email or that you are able to indicate details of the transaction. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
BULK & MTOs
Bulk orders and made-to‐orders are exempted from the Next Day/Standard delivery options and will have a lead time of at least three (3) weeks before delivery. We will get in touch with you to coordinate the exact delivery date.
Most items will be packed in KATRE's signature gift box and shipped in the participating courier's box or envelope. The presence/absence of a gift box will be indicated in the product page. Please note that on the occasion that two (2) smaller items are purchased, both will be placed in one box unless you indicate that it’s meant as a present and individual packaging is requested. Other items that do not indicate a box or are on promo/sale will still be properly packed and protected in transit.
KATRE offers initials or short messages foil-stamped onto your leather goods. For fees and other information visit the Personalization page. Monogrammed items are not allowed for exchange.
Standard delivery option takes 2-3 working days for both Manila (P200) and Provincial (P500). For international, it will take 3-5 working days and fees vary on zones. Next Day delivery option is only available for Manila (P400) and Provincial (P700).
Deliveries are done thru our partner couriers. We regret to inform you that we do not do meet-ups.
WARRANTY AND REPAIRS
Your KATRE item has limited warranty and can be sent back for repairs. Depending on the job required, some repairs are free of charge for one year but for wear and tear (zippers included) we can assess the repair and provide a quote for any work required. Where necessary, a valid proof of purchase will be required to proceed. In some cases we may ask you to email images of the item and state the repair required so that we can consult with our repair team and let you know how best to proceed. Please be aware that repairs can take 1 to 8 weeks to complete, but we will always aim to have them back to you as soon as possible. Any shipping fees will be charged to the customer.
Because of our limited inventory, we do not issue refunds but if for any reason you would like to exchange an item for a different size, color or style or for store credit kindly contact us within 3 days from receipt of goods. Email us at email@example.com with the subject EXCHANGE. As soon as we receive your email we will get in touch with you within 24 hours to explain how the exchange process will be. We regret to inform you that monogrammed and/or sale items are not allowed for returns.
EXCHANGE & RESERVATION POLICY
It is free to exchange items for a different color but a different style may mean a different price and this process will exclude shipping costs (with the exception of faulty items) which cover the cost of our collection service. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately. We regret to inform you that monogrammed and sale items may not be returned or exchanged. Items being exchanged are your responsibility until it reaches us. It should be returned new, unused, and all original paper works present. Items that are damaged or soiled may not be accepted and may be sent back to the customer. Where provided, detachable straps, pouches, bag tags, price tags and any packaging like cards should be included with your return. Otherwise, it will not be accepted. SHOPKATRE.com will check for perfume smell, detergent, stains, dirt and the like to determine whether the item you want exchanged can be accepted. Unidentified exchanges may be returned to the sender.
Reservations are allowed for KATRE Card Holders. See below for details.
If you have received an item as a gift, you may exchange it for store credit. However, monogrammed and sale items may not be returned or exchanged. For valid exchanges, the amount is automatically deducted from your next purchase and will be valid for one week. Please be aware that you may need to pay any cost difference such as additional shipping. The exchange process can take up to 5 working days.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us (link to Feedback Form) immediately.
Items should be returned within 3 days of receipt.
Items should be returned in their original packaging to ensure they are adequately protected in transit.
Returns outside these time frames may be accepted at the discretion of SHOPKATRE.com.
KATRE has the right to refuse business from any individual or corporation who refuses to respect our company policies and employees.
FOR MORE INFORMATION, GET IN TOUCH WITH US: +63998.3117131, +63916.6052207, (02) 7918727
THE KATRE CARD
Welcome to the Club!
Here at KATRE, loyalty and friendship are rewarded. A birthday voucher, instant rebates, free monogram, a dedicated hotline, exclusive event invites, and more!
KATRE CARD TERMS AND CONDITIONS
The use of a KATRE card constitutes your acceptance of the following Terms and Conditions.
1. Your card can only be used at all KATRE physical and pop up stores. Online transactions will not be credited for points or rewards.
2. Register in the Loyalty Ocean App to get 2% instant rebates. Rebates are converted into points for use on your next visit. Points are not convertible to cash and may not be used online. (1 point = 1 peso)
3. No card, no points. No card, no redemption of points. Always bring your card to enjoy all your privileges.
4. Monogram rewards may only be used on newly purchased KATRE handbags. Clutches and mini bags are not included.
5. Birthday reward may be used at any one time during your birth month. Violation of this privilege is subject to card cancellation.
6. Any discounts will be deducted after points have been claimed.
7. Saturdays, Sundays and holidays are counted on your exchange days. KATRE has the right to decline an exchange if item is not in saleable condition. Some items may not be allowed for exchange (ie. overruns and sample sale items). Exchange is allowed for equal- or higher-valued items. No refunds may be issued.
8. Two-year dormant accounts are subject to downgrade or resetting.
9. Basic cleaning is subject to three weeks processing. Stains and other deep seated dirts may not be remedied.
10. Calendar year counts as the beginning and ending of a specific year and not as 365 days after sign up.
11. Reservation begins from the time it was made until the same time of your allowable day/s.
12. Your rewards are not to be used in conjuction with promos and discounts not stated here (ie. bulk orders, sample sale, and overruns).
13. Lost cards may be replaced for a minimal fee.
14. Your card and rewards are not transferrable. Violation is subject to card cancellation.
For questions, you may contact our team at 0916.6052207 or 7918727.